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276 pages • first pub 2000 (editions)
ISBN/UID: 9780071590730
Format: Hardcover
Language: English
Publisher: McGraw-Hill Education
Publication date: 01 June 2008
Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard ...
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276 pages • first pub 2000 (editions)
ISBN/UID: 9780071590730
Format: Hardcover
Language: English
Publisher: McGraw-Hill Education
Publication date: 01 June 2008
Description
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard ...
Community Reviews
Content Warnings