Building An Itil Based Service Management Department by The Stationery Office
Building An Itil Based Service Management Department
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The Stationery Office
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Building An Itil Based Service Management Department

The Stationery Office

110 pages • first pub 2008 (editions)

informative medium-paced
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Description

ITIL concentrates on describing IT Service Managementprocesses, functions and roles but does not describe howto build a Department to run and manage those processes,leaving the question "How can I structure my organisationto most effectively suppo...

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