Total Quality Management and Operational Excellence: Text with Cases by Michael A. Turner, Robert J. Oakland, John S. Oakland

Total Quality Management and Operational Excellence: Text with Cases

Michael A. Turner, Robert J. Oakland, John S. Oakland

556 pages • first pub 1995 (editions)

informative medium-paced
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The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version o...

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