Class Acts: Service and Inequality in Luxury Hotels by Rachel Sherman

Class Acts: Service and Inequality in Luxury Hotels

Rachel Sherman

366 pages first pub 2006 (editions)

nonfiction sociology informative slow-paced
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Description

In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth inter...

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