Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Leonard L. Berry

288 pages • first pub 1999 (editions)

nonfiction business informative inspiring medium-paced
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This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.In a world where custo...

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