Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by Kent D. Seltman, Leonard L. Berry

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Kent D. Seltman, Leonard L. Berry

304 pages • first pub 2000 (editions)

nonfiction business informative slow-paced
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The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectatio...

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