Was given this book as a part of a role as community manager I was taking on with a partner, and coming from a place of never having run, moderated, or managed a community platform before this book was really insightful. Plenty of times I recognized ideas and strategies that I see in retrospect had worked (or not worked) on me as a customer, so having it all laid out by experts in the field was a great help.

It's not a breezy or particularly engaging read, but the information contained within is great, the examples are plenty, and it'll serve as a great resource for my role as a community manager moving forward and inspire ways to help engage and grow said community. If those are your goals, I don't know that there are better resources out there than this book.